Privacy Policy

1. Who we are

Inward is operated by INWARD CENTRE INC., a registered company based in British Columbia, Canada. We offer private, structured mental-health check-ins via virtual services.

2. Scope of this policy

This Privacy Policy explains how we collect, use, and store information through our public marketing website, external booking integrations, and subsequent administrative onboarding workflows.

Important: Separate professional privacy, confidentiality, and recordkeeping regulations (such as health records acts) apply when clinical services are delivered by a registered health professional. Those standards will be outlined in a separate clinical consent and client service agreement prior to commencing clinical reviews.

3. Information collected on the public website

When you browse our website or schedule an administrative onboarding call, we collect:

• Contact details (first and last name, email address, phone number).
• Administrative preferences (province, suggested call times).
• Inbound interest categories (e.g., questions regarding availability, pricing, or practitioner status).
• Technical security logs (IP addresses, user agent, browser types) automatically stored for server security and optimization purposes.

5. Why information is collected

We collect public and administrative details solely for:

• Responding to inquiries submitted by visitors.
• Scheduling and facilitating administrative onboarding calls.
• Providing administrative communication (pricing changes, practitioner onboarding notices).
• Operating, checking, and securing the website.
• Meeting regulatory, compliance, and legal frameworks under Canadian law.

6. Service providers

To host the website and facilitate communications, we employ selected third-party processors. Vendors will only process information based on our direct instruction.

• Hosting provider: [Vercel Hosting Platform] (Static files and API proxying)
• Booking provider: [Configured External Scheduling System] (Collection of administrative schedules)
• Email provider: [Secure Office Mail System] (Handling support and contact messages)
• Clinic-management provider: [Secure Canadian Electronic Medical Record System] (Management of client files post-onboarding)
• Assessment technology provider: [Secure Private Assessment Platform] (Delivering decoupled check-in linkages)

7. Consent and choices

By submitting details on our booking form, you consent to administrative staff calling or emailing you regarding Inward. You can revoke your consent at any time by contacting our privacy officer.

8. Safeguards

We use appropriate physical, administrative, and technological security controls (such as secure socket layer encryption and restricted access controls) to protect your contact information. However, no data transmission over the internet can be guaranteed as completely secure. We limit information exchange to the absolute minimum necessary.

9. Retention

Contact details from visitors who book calls but decide not to proceed with Inward are deleted from our administrative files within twelve (12) months, unless a legal obligation requires us to retain them.

10. Access and correction requests

You have the right to request access to the contact details we hold about you and request corrections if they are inaccurate. Please submit access requests to the privacy email listed below.

11. Cookies and analytics

We believe in a tracking-free browsing experience. At launch:

• We do not write or use advertising tracking cookies.
• We do not deploy Meta Pixel (Facebook), TikTok Pixel, or any other social retargeting tools.
• We do not use session-recording software or hot-spot heatmaps.
• We prefer no analytics. If analytics are added later, we will use only privacy-respecting, cookie-light options, and we will update this policy first.

12. Contact details

For privacy concerns or access requests:

Privacy Officer Email: privacy@inwardcentre.ca

General Business Email: connect@inwardcentre.ca